Privacy Policy
Thank you for visiting the HONG KONG HAIWO SUPPLY TRADING CO., LIMITED website (www.haiwosupply.com). We take your privacy very seriously and are committed to protecting the personal information you provide when using our website and related services. This privacy policy is intended to explain to you how we collect, use, store and protect your personal data. Please read the following carefully before using this website.
1. Information We Collect
When you visit our website, register an account or place an order, we may collect the following types of personal information:
Basic identity information: such as your name, company name, address, telephone number, email address, etc.
Payment information: including credit card information, bank account information, etc., used to process your order payment.
Website usage data: including log data generated when you browse our website, such as IP address, browser type, access date and time, visited pages, etc.
Other voluntarily provided information: such as information provided through the Contact Us form, customer support or feedback channels.
2. How We Use Your Information
The information we collect will be used for the following purposes:
Processing and completing your order: ensuring that the order can be processed smoothly, shipped and payment is completed.
Customer Support and Communication: If you have any questions or needs, we will use your contact information to provide timely support and assistance.
Improving Services: Analyze user behavior and website usage data to improve our website performance, user experience and service quality.
Marketing and Promotion: With your consent, we may use your information to send you relevant promotions, product information or discount notifications. You can choose to unsubscribe from these communications at any time.
3. How to protect your information
We take a series of strict security measures to protect your personal information and prevent unauthorized access, disclosure or abuse. These measures include:
Use SSL encryption technology to ensure the security of your data during transmission.
Take access control measures so that only authorized employees can access your personal information.
Regularly review our security measures to ensure their effectiveness.
4. Information Sharing and Disclosure
We promise not to sell your personal information to any third party. We may share your information in the following circumstances:
Third-party service providers: In order to complete tasks such as order processing, payment processing, logistics transportation, etc., we may provide your information to strictly screened partners (such as payment gateways, logistics companies, etc.). These service providers are limited to using your information in the process of performing services and must comply with our privacy protection requirements.
Legal requirements: We may disclose your information if required by law or government authorities to comply with legal obligations or respond to legal requests (such as court subpoenas, government investigations, etc.).
Business transfer: In the event of a corporate reorganization, merger, acquisition or asset transfer, your personal information may become part of the transfer. During this process, we will ensure that your information is reasonably protected.
5. Data storage and retention
We will retain your personal information in accordance with the principles of lawfulness, transparency and necessity, and will not exceed the time required for its purpose. Your information will be retained for a certain period of time after the order is completed for after-sales service and legal needs, but we will regularly clean up personal data that is no longer needed.
6. Your rights
You have the following rights to your personal information:
Right of access: You can request a copy of your personal data from us at any time.
Right to modification: If your personal information changes, you can update or modify your information.
Right to deletion: In some cases, you can ask us to delete your personal data.
Right to data portability: You have the right to request an electronic copy of your personal information from us so that it can be transferred to another service provider.
Withdrawal of consent: If you have ever agreed to our use of your information for marketing or other purposes, you may withdraw your consent at any time.
To exercise the above rights, please contact us by email at [email protected].
7. Third-party websites
Our privacy terms apply only to our own websites. Our website may contain links to third-party websites whose privacy policies may be different from our privacy terms. We are not responsible for the privacy protection measures of these third-party websites.
8. Children's privacy
Our website is not intended for children under the age of 18 and does not intentionally collect personal information from children under the age of 18. If we find that we have accidentally collected information from a minor, we will delete the information as soon as possible.
9. Updates to privacy terms
We may update this privacy terms from time to time to adapt to new laws, regulations or business needs. Any changes will take effect immediately, and the updated privacy terms will be posted on our website and you can review them at any time.
10. Contact Us
If you have any questions about this privacy policy or need further assistance, please contact us via the following methods:
Email: [email protected]
Website: www.haiwosupply.com
We will do our best to protect your privacy and personal information and ensure that you have a safe and enjoyable shopping experience.