Shipping policy

Thank you for choosing HONG KONG HAIWO SUPPLY TRADING CO., LIMITED. To ensure that you have a clear understanding of the order shipping process, please read the following shipping terms carefully:

Order Confirmation and Shipping

After you place an order, we will confirm the order and handle related shipping matters within 7 working days. We will prepare your goods as soon as possible and ensure that each product passes strict quality inspection and meets our standards before being shipped.

Shipping Method

Our main mode of transportation is sea transportation. Sea transportation not only has high transportation efficiency, but also can provide stable and reliable logistics services worldwide.

Shipping Time

Because sea transportation involves cross-border transportation, the transportation time usually varies depending on the destination. Generally, the transportation time is 20 to 40 days. The specific transportation time will vary depending on the distance of the destination port, the shipping route and other logistics factors. If you have specific delivery requirements or urgent needs, please contact us when placing an order, and we will try our best to provide you with a solution.

Order Tracking

Once your order is shipped, we will provide you with a tracking number so that you can understand the shipping status of your order in real time. You can check the shipping progress at any time through our logistics partner website.

Tariffs and Fees

Please note that all international shipments may involve tariffs, taxes or other fees in the destination country. These fees are borne by the consignee and vary according to the laws and policies of each country. If you have any questions, you can consult us before purchasing.

Shipping Delays

Although we will do our best to ensure that the order is shipped on time, there may be some delays in shipping time due to unpredictable factors such as weather, port congestion, flight adjustments, etc. In such cases, we will contact you as soon as possible and provide the latest shipping status update.

Shipping Damage

If the product is damaged during transportation, please contact us in time and provide relevant photos. We will handle the return and exchange for you according to the situation to ensure that your rights are protected.

If you have any questions or needs about transportation, please feel free to contact us at email: [email protected]. We will wholeheartedly help you and ensure that your shopping experience is pleasant and smooth.

Thank you for your understanding and support!